Delete your Snusfri account

This page explains how to delete your Snusfri account and the data that belongs to it, with or without the app.

Last updated: 17 October 2026

In the app (fastest)

Open Snusfri and sign in.
Go to the Profile tab.
Scroll to the bottom and tap “Delete account”.
Confirm with “Yes, delete my account”.

Deletion needs a successful server response and cannot be undone. Photos are removed before the account; try again if the app shows an error.

Without the app

Fill in the form below with the email address you use for Snusfri, or email support@snusfri.app from that address.

To protect your account, we only delete when we can match the request to the account: we reply to the account’s email address and ask you to confirm before anything is deleted. We respond without undue delay and within one month of receipt. If a legally permitted extension is needed, we explain it within that month. We tell you when deletion is complete.

Never send your password. Snusfri will never ask for it.

What is deleted

Your account: email address and sign-in
Your username
Your answers from the first-time setup: what you are quitting, usage, spending and reasons
Your progress: days, logged cravings and relapses
Savings goals and their photos
Your profile picture
Posts, comments, reactions and images in the community
Friends, rope teams and old squads you belong to
The push token for notifications
Feature suggestions you sent

Usage statistics have a separate installation ID. An account-only request cannot identify them; use the in-app statistics switch on the relevant device to request their deletion. Switching statistics off or deleting your account in the app stops new events immediately and queues server deletion, which completes after successful contact. Otherwise the events expire after 13 months.

What is kept, and for how long

Subscriptions: deleting your account does not cancel Premium. Cancel it in the store where you bought it. RevenueCat purchase history is not erased automatically; ask us to erase it. We explain any legally required exception. Apple and Google keep their own store records.
Supabase stores daily database backups for seven days (Supabase Pro); PITR is off. Deleted data can therefore remain in a backup copy for up to seven days. Database backups do not contain Storage photo files.
Sentry receives crash/error reports independently of statistics consent, plus 20% sampled performance diagnostics only with that consent (from app version 1.0.8; older versions sample regardless of that choice). We minimise identifying details without promising anonymity. Sentry (EU, Germany) keeps them for up to 90 days. Contact us for access, erasure or objection.
Support emails and the requests sent with the form on this page are deleted at the latest 12 months after the case is closed, both from our mailbox and from Netlify. Netlify’s own system logs are kept for 90 days, and archived copies for up to one year. Supabase request logs are kept for seven days.
Where the law requires it, or to handle an open abuse case, we may keep limited information for a short time.