Help, answers, and how to reach us. Snusfri is a recovery support app for quitting snus and nicotine pouches (and also cigarettes and alcohol) — it tracks your progress and keeps you motivated. It is not medical treatment or advice.
Last updated: 16 October 2026
Short answers to the things people ask most.
Your streak counts the time since you started your quit. As time passes, Snusfri keeps your streak and stats up to date and celebrates your milestones. Your current streak is also shown next to your username on community posts, so others can cheer you on.
A relapse is part of many people's journey, not a failure. Snusfri lets you reset and keep going — your overall history and the progress you have made stay with you. The goal is to learn from the moment and build the next streak.
Yes. Snusfri is built primarily for snus and nicotine pouches, and it also supports quitting cigarettes and alcohol. You tell us which substance you are working on during onboarding, and you can track your progress for it.
It is based on the usage details you provide during onboarding — for example your daily usage amount and your weekly spend. Snusfri uses those figures together with how long you have been quit to estimate the money you have saved. The number is only as accurate as the amounts you enter, so keep them up to date for a better estimate.
Enable notifications when Snusfri asks, or turn them on later from your device's Settings for the Snusfri app. Notifications are optional — we only register a push token (via Expo) if you turn them on, and you can turn them off in Profile → Notifications to cancel local reminders and request removal of the server token. Switching off only in device settings stops presentation but does not erase the server token. Retry in Profile if server removal is not confirmed.
You can update the answers you gave during onboarding — such as your daily usage amount and weekly spend — from your profile. Updating these keeps your stats, milestones, and "money saved" estimate accurate.
Open Profile → Delete account. After a successful server response, this permanently deletes your account, related database records and uploaded community, goal and profile photos. If the operation fails, retry. Usage-statistics deletion is queued separately; backup rotation and independent providers are explained in our Privacy Policy. Deletion cannot be undone.
No longer have the app, or can't sign in? Request deletion at snusfri.app/delete-account. Deleting your account does not cancel a Premium subscription: cancel it in the App Store or Google Play first.
Your private data — your account, onboarding answers, and personal progress — is protected with Row Level Security to restrict access to your private records. Your core data is stored with Supabase in the EU (Stockholm); friends and rope teams see the progress you choose to share. Sentry, RevenueCat, Expo and our website provider also process the limited data described in the Privacy Policy. We never sell your data or use advertising trackers. Optional usage statistics go to our own backend; Sentry receives crash/error reports; performance diagnostics are sampled only with usage-statistics consent.
Some things are shared on purpose: content you post to the community (posts, comments, reactions, and any images) is visible to other signed-in users, shown with your chosen pseudonymous username and current streak. Community images use public, unlisted URLs and can be viewed by anyone with the address, without signing in. For full details, see our Privacy Policy.
Snusfri provides motivation and tracking only. It does not provide medical treatment or advice. If you are struggling with your health, please speak to a qualified healthcare professional.
We want the community to feel supportive and safe. You can report objectionable content and block other users from within the app. Content is automatically hidden after multiple reports, and we do not tolerate abusive content or users. If you see something that needs attention, please report it in the app or email us.
Can't find your answer above? Send us a message and we'll get back to you.
We aim to reply within 2–3 business days. Never share your password — Snusfri will never ask for it.